Some iPhone users have found that the Siri Shortcuts feature does not work, many are shared on social networks that they cannot use Siri to activate Shortcuts. If you are running a Shortcut, you may notice that the problem existed on the preset phrases, which Siri will respond it doesn’t have any knowledge.


This issue did not affect all users and did not affect all apps, but it did happen to some for a entire week. The problem doesn't seem to be due to the release of iOS 12.1.1 or the Shortcut 2.1.2 update. It may be appeared on the server side, so we believe that Apple engineers will fix the issue very soon.

In the meantime, if you want to use Siri to activate shortcuts, you will need to re-record the phrase. First enter the Shortcuts app, click on the three points in the upper right corner of any command, continue to click the "Settings" icon in the upper right corner and then tap the “Siri Phrase” option, select the “Re-Record Phrase”. This workground should work any time when Shortcuts not functioning.

Image Via iMore
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