Apr 24, 2019

Apple Tops Tech Support Showdown Ratings With A Score of 91/100

In the Laptop Magazine's 2019 tech support showdown, Apple was bound to led the list with 91/100 points, the list mainly considers the work of Apple Care team, such as online technical support, social media feedback, and phone-based support, amongst them, Laptop Mag claims live chat was determined to be the best Apple support experience.


Apple's phone-based support, meanwhile, was also top all other tech companies, with the average call time of 6 minutes and 40 seconds. Therefore, Laptop Mag says that Apple's support staff are among the "fastest and most knowledgeable," offering up "accurate answers" to questions. Laptop Mag's key takeaways:
Whether you're seeking help with your MacBook on Twitter, via live chat or over the phone, Apple's tech support agents are consistently speedy, knowledgeable and friendly. We just wish that the tech giant would offer troubleshooting support over Facebook.
Right behind Apple was Razer, as we saw the gaming pc maker received an average score of 88 but did a poor job in terms of average call time of 13:27. Dell, on the other hand, takes the third spot with an average score of 78 and has the longest average call time of 23:13. Following Dell was Samsung, who scored a 73 average mark, and Asus ranked fifth place with an average score of 69.

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